外贸全流程实战口语100句-售后处理篇
2026/07/01

售后处理篇


1. "Our field technician will arrive within 4 hours with replacement parts."(快速响应)

2. "We'll cover 100% repair costs under warranty for the first 12 months."(保修政策)

3. "The batch number is XYZ789, let's trace the production records."(溯源管理)

4. "For recurring problems, we'll provide a full unit replacement within 7 days."(升级补偿)

5. "Our technician will arrive at your site within 48 hours."(应急响应)

6. "We'll cover 80% repair cost under warranty."(售后政策)

7. "We'll send replacement immediately and waive the freight fee."(补偿方案)

8. "Please fill out this RMA form and attach photos."(投诉流程)

9. "We'll send a technician to repair it free of charge."(售后支持)

10. "We apologize for the delay. We'll prioritize your order."(道歉与补救)

11. "Could you provide more details about the defect?"(问题核实)

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